Refunds & Returns
Our promise
14-day change-of-mind returns
If you change your mind, you can return your order within 14 days of receiving it. This is a voluntary store policy, offered on top of your legal rights. To start a return, email us at theteam@garagesorted.co.uk with your order number within that 14-day window.
For a change-of-mind return, the item must be unused, clean and in resaleable condition, with all packaging and accessories included. You are responsible for the cost of returning the goods unless we agree otherwise. Once the device is back with us and checked, we refund the price you paid for it to your original payment method.
Faulty goods and the Consumer Rights Act 2015
Our goods come with guarantees under the UK Consumer Rights Act 2015, and nothing in our store policy limits them. If your item arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you with a repair, a replacement or a refund, as the Act provides. We cover return costs for faulty items.
How to return
Email us at theteam@garagesorted.co.uk with your order number and we will send you simple return instructions. Once your item is back with us and checked, we process your refund.
Refund timing
Refunds go back to your original payment method, usually within 5 to 10 working days of us receiving and checking the return.